What happens when you choose Vista?
For nearly two decades, we have been helping cinemas to set up Vista. A robust set of proven processes means effective delivery of your new cinema management solutions. We will come to wherever you are and implement on site, after first building an off-site computer simulation to ensure that all of the elements work together perfectly for your cinema setup. During installation, we will work with your teams to configure Vista, and we will train your staff on the new systems quickly and correctly. Our on-site support continues until you are comfortable using Vista.
How we support our customers
At Vista, we have a favourite saying: we like to do ‘good things with good people’, and that is how we approach customer support. Our people love and understand cinema, and we train them to be the best in the business.
When customers call, they talk directly with an expert in Vista software—a person who understands the language and terms used within cinema exhibition. We have four offices and seven business partners around the globe, enabling consistent and timely service and support.
Software doesn’t stand still, and neither do we. We have a strict maintenance programme that converts continuous improvement into reality and is standard for all Vista users. It essentially works this way:
- Modify the existing system to cope with changes in the global software environment.
- Implement new or changed user requirements brought about by functional enhancements to the software.
- Diagnose and fix any errors.
- Design a future-proof maintenance programme to increase reliability and prevent problems.
The maintenance programme includes:
Once we have installed Vista software systems, we are always available to help, with phone, email and in-person options. You will have access to our technical teams, and a secure login for the Vista Services Site, which includes access to the Vista Knowledge Centre.
Vista Knowledge Centre
Vista’s knowledge base and forums are the essential ‘go-to’ source for keeping up with the latest updates and discussions. We provide round-the-clock online access to our support documentation, and a channel to receive your feedback. Forums, articles, webinars and helpful tips are also to be found via search of our online resource.
Software Feature Pack Updates
Every Vista customer receives our regular innovative update packs that add new features—most importantly—keep the product evolving to meet the challenge of a changing industry. We constantly lead with the latest developments.
Vista Circuit Manager
Vista Circuit Manager is the ‘one-stop shop’ for site monitoring and control. You can schedule Vista software upgrades, monitor hardware, and retrieve important data through a simple-to-use web interface. Easily monitor the global view, or drill down to modules such as your Point of Sale or Kiosk—any Vista device on your network—to check on health and statistics.
Scheduling Vista software upgrades is the key feature, allowing you to set a date, time, and version to upgrade sites in your circuit. Choose to upgrade one site or many, always keeping control and oversight along the way, right down to download speeds.
Vista Language Manager
Vista Language Manager enables customers to translate Vista application interface text into their own language. Once translated, the interface text can be downloaded as a file and distributed to the customer’s cinemas. Users can use Vista in their own language—without the Vista software suite needing to be updated.
Language Manger optimises the work of translating the user interface by suggesting translations where possible, and by providing the ability to copy a translation from one UI label to all matching labels.
Optional Enhancements to Vista Customer Service
We also support Vista users with these optional add-ons.
Extended Support Hours
Customers can opt for an extended support coverage, in order to meet their needs. The Vista Customer Services team can be contactable 24/7.
Service Level Agreement (SLA) Reporting
Each month, Vista will provide a Flash Report detailing the volume of calls for the period by category and priority, as well as a copy of the SLA performance calculator.
Each quarter, a more detailed report pack will be provided in addition to the monthly reports. It will also include an explanatory report on any SLA failures, including exclusions.
We offer a range of courses to enable your teams to get the best out of Vista and focus their attention on delivering the best experience to the moviegoer.
All the Vista Learning modules belong to one of the following Vista product tracks:
V-Systems: Behind the Scenes
Providing the tools required for your IT team to install, maintain, integrate, and automate your Vista system and hardware.
V-Cinema: Behind the Action
Covering the day-to-day running of a single site, including CashDesk operations, with optional training on Group Sales and Staff Scheduling.
V-Sales: Behind the Counter
Providing front-of-house training in Vista components for new cinema employees. This allows your new people to learn core Vista processes independently, freeing up your Shift Supervisors and Cinema Managers to train new employees only on the processes that are specific to your organisation.
V-Circuit: Behind the Operations
Introducing centralised circuit management using Head Office and associated modules, with the option to learn how to apply Vista’s business intelligence capabilities to circuit data.
Cinema employees will have the opportunity to complete a set of Vista Learning courses in each track to gain formally recognised/recorded Vista Certification.
Vista Learning courses are delivered in five ways:
Conducted in a classroom environment. Most courses include access to hardware and software for a hands-on learning experience.
Where we bring a qualified instructor and equipment as required, directly to you.
Online learning, facilitated in real time by a qualified instructor.
Courses are available online through the Vista Learning Management System. This provides flexibility for the student to learn at their own pace, from any location in the world that has reliable Internet access, whilst still delivering the high level of quality instruction expected from Vista.
Tailored Vista Learning courses to meet specific customer requirements using the customer’s environment.
Vista Usage Audit
Once you have Vista up and running, we can help you optimise your investment.
Leveraging our business and project experience, our consultants know how to help clients review and improve their processes, with the clear objective of achieving efficient and measurable results.
Localisation (Language) Management
Each country has specific rules and requirements when it comes to selling tickets and concessions in a cinema. Vista software is fully configurable, but for specific countries, some functionalities might be locked down or made mandatory.
We can build tailored ‘Country Packs’—country specific reports and fiscal requirements. We also support our customers with user interface and help file translations—through to Vista Language Manager extensions.
Custom Reports and Extracts
Vista comes with over 150 different built-in reports. We recognise that some customers might have specific report requirements and want to extract data to upload to external systems.
Our development teams can create customised reports and extracts based on specific customer needs.
Loyalty Programmes, Promotions and Deals Consulting
Vista experts assist customers in designing and implementing successful loyalty programmes and specific promotions and campaigns. We have a track record of exceeding customer expectations and targets with highly successful campaigns.