Who are we looking for?

An exciting position has become available for a talented individual to join the US based branch of Vista Entertainment Solutions. Vista Application Consultants are a key technical resource for support of Vista’s software modules for existing customers. They are responsible for trouble shooting, resolving issues and communicating the best solution to the customer. The role is fast-paced and exciting, requiring multi-tasking and the ability to work within a growing dynamic team, as well as dealing with major cinema chains across the United States. This position will report to the Services Support Lead. 

Responsibilites

  • Maintaining an extensive understanding of the cinema industry’s business operation in order to effectively configure and support Vista software for clients 
  • Investigating and resolving problems that arise with our software at a 2nd / 3rd line level 
  • Using SQL Server and SQL statements to assist with problem-solving 
  • Reading and interpreting error logs provided by the customer and from the Vista software suite 
  • Communicating with our clients using our support website, phone, email, and screen-share 
  • Carrying a cell phone to answer urgent after-hours support calls on a roster basis 
  • Identifying and logging software bugs to be fixed by our development team 
  • Involvement in the handover of customers from the software implementation team to the support team 
  • Assist implementation team with projects and training as needed 

Requirements 

  • Strong client-facing skills; excellent verbal and written communication 
  • Solid task management and organizational skills 
  • Outstanding performance in technical field (e.g. math, engineering, science, information technology) 

The Candidate

  • Bachelor’s degree in an IT- or Computer Science-related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar) 
  • Service industry experience, especially bar, restaurant, or movie theatre 
  • Basic knowledge of accounting concepts 
  • Knowledge of Microsoft SQL Server, relational databases and T-SQL 
  • Basic knowledge or experience of software development concepts e.g. HTML, CSS, XML, web services, .NET framework 
  • Some technical experience with advanced aspects of Windows – DHCP, DNS, IIS, AD and network configuration 

Perks

  • Gorgeous lunch room with epic view of West Hollywood 
  • Vibrant office culture with organized social outings and activities (winter ski trip, Palm Springs summer retreat, etc.) 
  • Work with the best in the business – we are very careful with whom we hire, and have assembled an extraordinary team of bright, hardworking and friendly people 
  • Our benefits package is above and beyond the standard offering: medical, dental, vision, 401(k) with employer match, life insurance, disability insurance, EAP.

 

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